Certificates

· Cisco Certified Design Associate: CCDA (2008)

· Cisco Certified Voice Professional: CCVP (2008)

· Cisco Unity System Engineer UCSE (2007)

· MCSE: Messaging (2007)

· VMware Certified Professional VCP VI3 (2006)

· Cisco Certified Network Associate CCNA (2002, 2006)

· Sun Certified System Administrator (2004)

Professional History

Network Engineer	December 2005 - Present
Peak IP Solutions, LLC	Livermore, California

· Installed CallManager Express for Cisco Systems CEO John Chambers’ hunting lodge

· Rolled out over a dozen HQ and remote offices, including T1 and PRI turn up, DID porting, and connecting MGCP VoIP gateways to new and existing CallManager infrastructure

· Troubleshoot call quality issues, relating to QoS, telco issues, and IOS bugs

· Increased partnership levels for VMware, Microsoft and Cisco

· Designed, installed and managed Cacti snmp monitoring server, creating custom templates

· Deployed CallManager (CCM) versions 4.1 through 6.0

· Worked with clients such as Bank of Alameda, Chronicle Books, Mervyns, John Chambers, City of Livermore, iTrade Network and Liberty Title

Systems Administrator	May 2004 - December 2005
Real Branding, LLC	San Francisco, California

· Implemented hybrid H.323 VoIP solution using Cisco, Altigen, and Quintum technologies

· Drove a project to track T1 and switch port bandwidth usage using MRTG

· Implemented Active Directory Group Policy to enforce security and software configuration

· Upgraded Symantec Antivirus Enterprise, Symantec Mail Security, and Brightmail Spam filtering

· Administer VPN, Active Directory, Exchange 2003, Altigen phone system

Deskside Support Engineer	February 2001 - May 2004
General Electric IT Solutions (Now Compucom)	Dublin, California

Onsite at Sybase, Inc.

· Implemented a barcode scanning system for PeopleSoft Asset Tracking Database

· Supervised deployment of all Sybase’s Laptops and Desktops for the west coast

· Drove process documentation for asset deployment, identifying and implementing process improvement

Onsite at General Electric Financial Assurance (Now Genworth Financial)

· Supported a 24x7 heterogeneous environment, sharing on call duties with server support team

· Deployed an SMS server site connecting over 900 clients

· Streamlined the data center backup and offsite storage process, reducing cost while maximizing recovery time.

Onsite at Cisco Systems

· Provide support for 300+ marketing and engineering employees

· Install, maintain and repair Sun Solaris UNIX workstations

· Designed and implemented a group intranet site to provide documentation to technicians

IT Systems Administrator	May 2000 - January 2001
Winkler Advertising (Now Pickett Advertising)	San Francisco, California

· Supported cross-platform desktop, server and network environment, including MacOS 9, Windows 98, NT, 2000, and Linux

· Migrated company's web server from NT/IIS to Linux/Apache for better performing/lower cost server

· Designed and implemented backup strategies using both Retrospect and Veritas software

· Configured and administered two Intel Shiva remote access servers for remote users

· Administered NT4 domain and Exchange 5.5 email server

Field Repair Technician	July 1999 - April 2000
Advanced Computer Repair	San Francisco, California

· Repaired systems with problems relating to both hardware and software (Mac and PC)

· Performed data recovery on damaged and failed hard drives

· Built, configured, and installed custom workstations and servers for customers

· Performed in shop and onsite service

Lead Service Technician	January 1997 - January 1999
Laser Logic, Inc.	Santa Rosa, California

· Lead service technician servicing HP, IBM, Lexmark, etc.

· Maintained parts and cartridge inventory for Santa Rosa office

· Made sales calls, and was acting office manager